Privacy Policy for NTF Health
Table of Contents
Introduction and Consent
Professional Regulatory Compliance
Types of Personal Health Information
Purposes of Information Collection
Data Collection Methods
Confidentiality and Disclosure
Client Rights
Data Protection and Security
Record Keeping Standards
Consent and Informed Consent
Third-Party Interactions
Contact and Complaint Resolution
1. Introduction and Consent
By using our website (www.ntfhealth.com) and services, you consent to the collection and use of your personal information as described in this Privacy Policy. We are committed to protecting your privacy and handling your personal information with the utmost care and transparency through our online platform at www.ntfhealth.com.
2. Professional Regulatory Compliance
Our privacy practices are guided by the professional standards of:
The College of Registered Psychotherapists of Ontario (CRPO)
Personal Health Information Protection Act (PHIPA)
Canadian health information privacy regulations
3. Types of Personal Health Information
Personal health information includes, but is not limited to:
Physical, mental, and nutritional health details
Family health history
Healthcare provision information
Healthcare payment and coverage details
Psychological assessments
Nutritional intake and dietary patterns
Treatment progress and intervention notes
Relevant social and environmental context information
4. Purposes of Information Collection
We collect, use, and disclose personal health information for the following purposes:
Primary Purposes:
Providing nutritional counselling and psychotherapy services
Establishing a baseline of health information
Tracking health changes over time
Ensuring comprehensive and personalized care
Secondary Purposes:
Administrative and management of programs and services
Obtaining payment for services
Advising clients about special events or opportunities
Identifying service gaps or overlaps
Compliance with regulatory obligation
5. Data Collection Methods
Website Log Data
When you visit www.ntfhealth.com, we collect standard log information, including:
IP address
Browser type and version
Pages visited on www.ntfhealth.com
Time and date of your visit
User interactions with our website
Contact Form on www.ntfhealth.com
We store user input from contact forms on our website, including:
Submission timestamp
Origin IP address
User agent (browser information)
Third-Party Services
We use services like Google Analytics and Google Ads, which may collect and analyze user data to:
Analyze trends
Administer the site
Track user movement
Understand user needs
Improve services and products
Contact Form Data
We store user input from contact forms, including:
Submission timestamp
Origin IP address
User agent (browser information)
Cookies
Our website may use cookies to enhance user experience and collect usage information.
6. Confidentiality and Disclosure
Psychotherapy Confidentiality
Information is strictly confidential
Disclosure only with explicit client consent
Exceptions as mandated by law
Mandatory Reporting Obligations
We are legally required to report:
Risks of harm to self or others
Suspected child abuse
Court-ordered disclosures
7. Client Rights
Clients have the right to:
Access personal health information
Request corrections to inaccurate information
Ask for deletion of data
Withdraw consent for data processing
Understand how information is used
Lodge complaints with regulatory bodies
8. Data Protection and Security
Technical Safeguards
PHIPA-compliant encryption
Strong password protection on all devices
Secure transmission of electronic information
Two-factor authentication
Regular security audits
Physical Security
Electronic hardware secured in locked or restricted areas
Personal health information minimized on mobile devices
Encrypted mobile device storage
Physical destruction of hardware containing sensitive information
9. Record Keeping Standards
Documentation
Comprehensive, accurate clinical records
Maintained for at least 10 years after last client interaction or until the client turns 18.
Electronic records encrypted and securely stored
No paper files containing personal health information
Record Access and Retention
Clients can request access to their records
Requests processed within 30 days
Potential administrative fees may apply
Electronic information deleted securely
Hardware with sensitive data physically destroyed
10. Consent and Informed Consent
Consent Process
Detailed verbal and written consent obtained
Explanation of treatment approach
Potential risks and benefits discussed
Right to withdraw consent at any time
Consent for Specific Services
Comprehensive explanation of assessment processes
Clear communication of intervention strategies
Consent for potential referrals or collaborative care
11. Third-Party Interactions
Embedded Content on www.ntfhealth.com
Articles on www.ntfhealth.com may include embedded content from other websites
These websites may collect data independently
NTF Health Inc. not responsible for third-party data practices associated with content on www.ntfhealth.com
External Website Links
Links from www.ntfhealth.com to other websites do not fall under this privacy policy
Users advised to review privacy policies of linked site.
Please review the privacy policies of any linked or embedded websites.
12. Contact and Complaint Resolution
Internal Complaint Process
Formal complaint mechanism
Confidential review process
Response within 14 business days
Professional Oversight
College of Registered Psychotherapists of Ontario
Office of the Information and Privacy Commissioner of Ontario
Contact Information
Privacy Officer: Elizabeth Lopez Romero
Email: ntfhealth@gmail.com
Regulatory Body Contacts:
CRPO: www.crpo.ca
Information and Privacy Commissioner: www.ipc.on.ca
Effective Date: December 8th, 2024